Announcement on the Arrangements for Handling Financial Consumer Complaints by the National Financial Regulatory Administration, the People's Bank of China, and the China Securities Regulatory Commission

This announcement clarifies that existing channels and procedures for financial consumer complaints, reports, and petitions will remain unchanged during the transition of consumer protection responsibilities from the People's Bank of China and the China Securities Regulatory Commission to the National Financial Regulatory Administration. Financial institutions are required to continue fulfilling their consumer protection obligations and handle disputes properly.